Contact VyneVPN
Email bilgi@keylab.eu for app and service support.
Privacy requests should be sent to bilgi@keylab.eu.
Postal address: Männimäe, Pudisoo Küla 74626, Harju maakond/Estonia
Information to include
- The anonymous installation identifier shown in VyneVPN settings.
- Your app version and iOS version.
- The selected VPN location.
- The approximate time and a concise description of the problem.
- For subscription issues, whether you used Purchase or Restore Purchases.
Never send VPN passwords, private keys, full payment card details, or VPN traffic content.
Connection help
Confirm that the device has internet access, VyneVPN has permission to manage its VPN configuration, and the selected location is available. Open VyneVPN again so it can reconcile the current iOS VPN state. If the problem continues, include the visible error message in your support request.
Subscription help
Use Restore Purchases if Apple has already charged the current Apple Account but premium access is not visible. Subscription renewal and cancellation are managed in Apple Account settings; refunds are handled by Apple.
Notifications and advertising choices
Notification permission is managed in iOS Settings. Where required and available, advertising privacy choices can be reopened from VyneVPN settings.
Service provider
VyneVPN is provided by KEYLAB OÜ, registration number 14676735, registered in Estonia.
This support information is effective from 2026-07-24.