1. Identify your installation
VyneVPN does not require a personal account. To help us locate the correct pseudonymous service record, include the anonymous installation identifier shown in the app settings when making a privacy request.
Do not send VPN passwords, private keys, full payment details, or VPN traffic content.
2. Submit a privacy request
Email bilgi@keylab.eu with your installation identifier and the request you want to make. Depending on applicable law, you may request:
- Access to relevant personal data.
- Correction of inaccurate data.
- Deletion of your installation record.
- Restriction of or objection to certain processing.
- Portability where legally applicable.
- Withdrawal of consent where processing relies on consent.
We may need to verify that the request relates to the installation identifier provided. We will respond within the period required by applicable law.
3. Deletion
A deletion request may require active or pending VPN credentials to be revoked before the installation record can be removed. The app may register as a new installation if it is used again later.
Limited records may be retained where required for legal obligations, fraud prevention, security, accounting, or dispute handling. Notification delivery history or operational records may be retained without a live installation association where appropriate.
4. Advertising privacy choices
Where Google's consent message is available, use Privacy Options in VyneVPN settings to review or change advertising consent choices. VyneVPN requests non-personalized ads and does not request App Tracking Transparency permission for personalized tracking.
5. Notifications
You can enable or disable VyneVPN notifications in iOS Settings. Removing notification permission stops future app notification delivery to that installation after the app reports the updated state.
6. Apple subscriptions
Privacy requests do not cancel an Apple subscription. Manage subscription renewal through your Apple Account subscription settings. Refund requests are handled by Apple.
7. Contact and complaints
Privacy contact: bilgi@keylab.eu
Postal address: Männimäe, Pudisoo Küla 74626, Harju maakond/Estonia
You may also lodge a complaint with the data protection authority that applies where you live.